| GENERAL QUESTIONS & ANSWERS |
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| 1. |
Are you based in Singapore?
Yes we are a Singapore registered company based in Singapore. |
| 2. |
Are your packaging sea-worthy?
Yes. Our items are securely packed in several layers of plastic complying to Export Standards by Air Shipment |
| 3. |
Are all your products covered by warranty?
Yes, 1 year from date of shipment. Please refer to the Warranty Clause above. |
| 4. |
Can you supply products other than those listed in your store?
It is possible. Please send us an email with the product description to sales@pavostore.com |
| 5. |
Do you have a catalogue to send?
No we do not. |
| 6. |
Do you also sell used equipments?
No, We do not sell any used equipments. |
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| SHIPPING |
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| 7. |
Which country do you supply from?
Singapore. |
| 8. |
How does your Tracking System work?
According to the courier Tracking System. |
| 9. |
Which countries can you deliver to?
Countries within the courier’s network |
| 10. |
How to we ensure that the courier company understand our ‘Ship To’ address?
State the name, telephone number and address with the postal code. Do not use your P.O.Box number. |
| 11. |
Does your prices include Duty & Taxes?
Our prices do NOT include any duty and taxes applicable in your country. We deliver our parcel by courier companies such as UPS, TNT, DHL, Aramex or FedEx. Duty & Tax will have to be paid to the respective courier company. |
| 12. |
What form of payment do you accept?
We accept: Telegraphic Transfer. |
| 13. |
What currency should I choose for my payment?
When you visit our website, we immediately detect your country and propose the currency we recommend you use. You can still have the option to change to any currency on the list. Should we not accept your local currency, we propose that you choose either USD or EUR as you will probably get the best exchange rates for them from your bank. |
| 14. |
What are the currencies you accept payment with?
• Australian Dollar (AUD)
• British Pound (GBP)
• Canadian Dollar (CAD)
• Euro (EUR)
• Hong Kong Dollar (HKD)
• Japanese Yen (JPY)
• New Zealand Dollar (NZD)
• Singapore Dollar (SGD)
• Swiss Franc (CHF)
• US Dollar (USD)
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| SECURITY |
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| 15. |
If our Login ID and Password are stolen, will we loose anything?
We will not supply a new order if the ‘Bill To’ and the ‘Ship To’ are changed. We will reconfirm with you before proceeding with such orders. However, if you know that your Login ID/Password have been stolen, please report to us immediately. |
| 16. |
Does PavoStore disclose our email address to other third parties?
No, we do not. Please refer to our Privacy Policy for more details. |
| 17. |
Does PavoStore send unsolicited email?
No, we do not. If you wish to unsubscribe, you can either log into your profile to unsubscribe or send an email to unsubscribe@pavostore.com |
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| TROUBLE-SHOOTING |
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| 18. |
What happens if I’ve forgotten my password and cannot login?
You may click the ‘Forgot your password?’ button. An email will be sent to you with a temporary password that can be used once. Once you have logged in, you may proceed to change your password. |
| 19. |
I do not receive any notification of new products or promotions? Why is that so?
Notifications of new products or promotions are only sent if you have subscribed to our mailing list. Due to our privacy policy, if you have not subscribed, you will not be notified. |
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We hope you enjoy shopping with us!
Thank you for your business
PavoStore™ TEAM |
